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I purchased pico-8 about 10 days ago and i still haven't received it.
I sent 3 emails and got no reply. Now this is a second post about my purchase
on the forums. Did my money just go down the drain or what

P#95129 2021-07-21 15:38

Normally, you can Click on the upper right Link where your Name is on it. After that, click to "Downloads":

P#95132 2021-07-21 15:55 ( Edited 2021-07-21 15:55)

It says no products found

P#95135 2021-07-21 16:04

Did you bought it here, or on Itch.io , or on something else? If you bought it on Itch.io , it's not possible at the moment to download PICO8 from here. You need to Download from Itch.io while logged in:


P#95142 2021-07-21 16:46 ( Edited 2021-07-21 16:46)

Did you purchase directly from here rather than, for example, through Humble Bundle or something like that? And did you create your BBS account here with the same email address you used for the purchase?

P#95143 2021-07-21 16:47

Yes i purchased directly through here and used the same email

P#95144 2021-07-21 16:48

Did you got a Mail that looks like this?

Maybe you can access your Downloads by using the "Updates Page"-Link (2nd Link)?

P#95146 2021-07-21 18:19

I did get a mail like this and i tried it several times but it still shows i haven't purchased anything

P#95212 2021-07-23 13:50

Try sending an email to "hey @lexaloffle.com" there probably was some trouble with your purchase or your account, you'll probably have to talk directly to Joseph.

P#95215 2021-07-23 18:53 ( Edited 2021-07-23 18:53)

I already tried trough 2 different gmails but i still haven't gotten an answer

P#95216 2021-07-23 19:03

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